New Facebook app connects customers to operators

 

Nokia Siemens Networks has launched a Facebook app that operators can use to allow people to personally manage their fixed and mobile telecom services. The new app enables customers to check their balance, browse and buy special offers and subscribe to services. In addition, customers can share their experience across their social network and get rewards for recommending services to friends. The app aims to offer an improved service by allowing operators to engage with customers where they spend their time online.

Rick Centeno, Head, Business Support systems (BSS), Nokia Siemens Networks said, "The beauty of the Facebook app is that it engages with people on their preferred social networking site. People spend more time on social networks than individual websites. With this Facebook app, Nokia Siemens Networks helps operators to connect with people in a familiar setting where they already spend their online time. It takes self-care to a new level."

Teresa Cottam, Research Director & Founder, Telesperience said, "Nokia Siemens Networks is presenting a refreshing end-to-end vision of how CSPs can better meet their customers' needs through self-care, while also reducing their costs and becoming more commercially agile. We've seen other companies articulate parts of this vision, but few others - if indeed any others - can deliver this in its entirety today."

For operators that deliver a superior customer service, Nokia Siemens Networks' Facebook app can amplify and publicize genuine leadership. People who share their experiences with friends, and also recommend services, can benefit from special rates and incentives from operators. Friends benefit from recommendations that help them to evaluate which service package will best suit their needs. The app can also provide instant access to account information such as prepaid and postpaid balance, recent call duration, cost and contact details - all within the familiar Facebook site.

The application enhances Nokia Siemens Networks' range of self-care portals - share@once - that facilitate direct interaction between operators and customers. The new Facebook app complements a mobile self-care app for smartphones and a web-based self-care portal that can already provide a simpler way to manage telecom services.

All three share@once self-care portals - for Facebook, smartphones and the web - are based on Nokia Siemens Networks' modular and scalable charge@once unified platform. The platform provides a unified view for operators of special offers, and charging and billing for all types of voice and data services in all networks, independent of whether it is a prepaid or postpaid scheme. By providing different types of self-care portals, and a new opportunity for operators to interact with customers, share@once enhances Nokia Siemens Networks' Customer Experience Management (CEM) portfolio. CEM provides insight into the factors affecting a customers' experience to define and automate specific actions to make it better.

 

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Nokia introduces Mobile Money Client on all Nokia Devices

Nokia has announced that it has started to embed the Mobile Money client in all Nokia devices in India going forward. The Mobile Money service provides the unbanked and under-banked masses, access to financial services through their mobile phones, thus empowering people and their businesses. As part of Nokia's vision of enabling a broad community with financial services, the Money client is available not only on high-end Symbian smartphone devices, but also on Nokia's Series 40 feature phones, as well as the Series 30 entry-level devices and support both keyboard, touch and combined devices. Nokia is building an open ecosystem for mobile payments in India and the Nokia Money mobile financial services initiative is already being implemented in India through partnerships with Union Bank of India (UBI), Yes Bank, Obopay and a wide range of merchants, retailers and business correspondents. The services, called Union Bank Money and Mobile Money Services by Yes Bank, are already available in several regions and are being rolled out across India in the forthcoming quarters. The services, called Union Bank Money and Mobile Money Services by Yes Bank, are already available in several regions and are being rolled out across India in the forthcoming quarters. Keeping with Nokia's open approach and ecosystem for mobile financial services, the client is just branded "Money". Consumers will have the option of choosing and subscribing to either Union Bank Money or YES Bank Mobile Money Services from their Nokia devices. The app can be activated at Nokia retail and other outlets, which are also authorized banking correspondents of Yes Bank and/or Union Bank of India. The app can be activated at Nokia retail and other outlets, which are also authorized banking correspondents of Yes Bank and/or Union Bank of India. Gary Singh, General Manager, Nokia Mobile Payment Services, said, "At Nokia, it has been our constant endeavour to democratize experiences, products and platforms for consumers. Mobile Money services eliminate dependence on the physical presence of a branch or availability of Internet banking services. Embedding the Money client in the Nokia devices going forward further makes the service ubiquitous and accessible for consumers across categories.Embedding the Money client in the Nokia devices going forward further makes the service ubiquitous and accessible for consumers across categories." For More Details Seewww.varindia.comAbout the Author

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Nokia N9 smartphone not for India Launch

 

Nokia's latest smartphone N9 would not be available in India even as it launches in Austria, Bulgaria, China, Croatia, Finland, Greece, Hong Kong, Hungary, Malaysia, New Zealand, Portugal, Poland, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovenia, Sweden, Switzerland, UAE and Vietnam. 

 

According to industry sources, the absence of countries like the US is understandable as the company does not have carrier support for its devices there. They say for India the company may follow strategy it followed for N900 which was launched in the Indian market a few months after its launch in other countries. 

Latest smartphone N9 would not be available in India even as it launches in Austria, Bulgaria, China, Croatia, Finland, Greece, Hong Kong, Hungary, Malaysia, New Zealand, Portugal, Poland, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovenia, Sweden, Switzerland, UAE and Vietnam. According to industry sources, the absence of countries like the US is understandable as the company does not have carrier support for its devices there. They say for India the company may follow strategy it followed for N900 which was launched in the Indian market a few months after its launch in other countries.

 

The new smartphone in the company's flagship N-series, comes with in a curved design and features a 3.9-inch active matrix organic light emitting diode (AMOLED) display. According to industry sources, the absence of countries like the US is understandable as the company does not have carrier support for its devices there. They say for India the company may follow strategy it followed for N900 which was launched in the Indian market a few months after its launch in other countries.

The N9 smartphone will be available in three colours - black, cyan and magenta - and would offer storage of 16GB and 64GB. The smartphone would ship with an 8-MP camera that allows for autofocus and "HD-quality video capture.The smartphone would ship with an 8-MP camera that allows for autofocus and "HD-quality video capture."

 

Unlike its predecessor, the Nokia N8, the N9 is powered by  MeeGo, a Linux-based mobile operating system that the company is looking to as a future go-to platform for the company. The smartphone would ship with an 8-MP camera that allows for autofocus and "HD-quality video capture.The smartphone would ship with an 8-MP camera that allows for autofocus and "HD-quality video capture.

 

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Nokia Siemens Networks' Latin America GNOC starts operations

Nokia Siemens Networks (NCN) has announced the start of operations for its Global Network Operations Center (GNOC) in Sao Paulo, Brazil. NII Holdings, which operates under the NEXTEL brand in Latin America, is the first operator to use the GNOC to centralize its network operations. Nokia Siemens Networks currently manages operations for NII's multi-vendor networks across five countries: Argentina, Brazil, Chile, Mexico and Peru. The GNOC will allow Nokia Siemens Networks to consolidate network operation activities across the five countries, providing economies of scale and improving network efficiency.

Other operators in the region are expected to be able to benefit from the GNOC and its remote service delivery model. The center has the potential to serve as a "near shore" location for operators in the Americas time zone. The 16,000-sq. ft. facility will initially have150 expert technicians with the capacity to host up to 300.The center has the potential to serve as a "near shore" location for operators in the Americas time zone. The 16,000-sq. ft. facility will initially have150 expert technicians with the capacity to host up to 300.

"This new facility now joins our group of GNOC's globally, providing increased efficiency in network operations for operators in Latin America and worldwide," said Armando Almeida, Head of Global Services, Nokia Siemens Networks. "Latin America and Brazil in particular are growth markets. NII is our GNOC's first customer in the region, and we will leverage its scale, automated tools and processes to drive speed, quality and efficiency in the operator's network."

In 2010, NII signed a managed services agreement with Nokia Siemens Networks, which was the first of its kind in Latin America. It is one of Nokia Siemens Networks' largest, multi-vendor, multi-country managed services agreements in the region. As part of the contract, Nokia Siemens Networks will centralize and consolidate NII's network operations from across five countries through its new GNOC in Brazil during the third quarter of 2011.It is one of Nokia Siemens Networks' largest, multi-vendor, multi-country managed services agreements in the region. As part of the contract, Nokia Siemens Networks will centralize and consolidate NII's network operations from across five countries through its new GNOC in Brazil during the third quarter of 2011.

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